Service · Networks and telephony

Cloud telephony and Teams calling

The phone is still the channel customers reach for when something is urgent, so it has to be dependable rather than merely cheap. We move telephony out of the old on-site switchboard and into the cloud, letting staff take customer calls in Teams on a computer or mobile wherever they are, and ensuring an office internet outage does not silence the line.

Send an enquiry See the scope

Teams

calls on PC and mobile

Number porting

keep your numbers

Queues and menus

to your opening hours

CRM

customer record on ring

What the service covers

Telephony and connectivity are treated as one: numbers, call routing, internet links and what happens when something fails.

Talk it through with us

Choosing a model

Teams calling through a Danish operator using Operator Connect, Direct Routing over a SIP trunk, or a hosted PBX if you do not use Teams.

Numbers and porting

Main number, direct dial numbers and moving existing numbers from your current provider.

Call routing

Welcome message, menu, queues, opening hours that respect Danish public holidays and forwarding to mobiles.

Recording

Call recording where there is a clear purpose, with callers informed and access restricted in line with GDPR.

CRM link

An incoming call opens the customer record, and the conversation is logged in its history.

Backup connection

A 4G/5G router on a different network, plugged in by your own staff following our guide and configured by us remotely.

How we deliver it

The setup itself takes a few days. Number porting usually takes a couple of weeks and needs both operators to cooperate.

Mapping

Which numbers, which switchboard, who answers which calls and how Teams is used today.

Design

Numbering plan, queues, opening hours and what happens outside working hours.

Configuration

Licences, operator agreement, porting and call flows. You order headsets and desk phones yourself, and we provision them remotely.

Testing

We call through every scenario, including with the office internet disconnected, before the port goes live.

The backup connection should come from a different company and ideally use a different technology. Two fibre lines from the same provider typically enter the building through the same duct, and one careless digger cuts both. A plain pairing of fibre and mobile data looks modest but beats many costly setups for resilience.

Common questions

In most cases, yes. Porting usually takes a couple of weeks and requires your existing provider to release the numbers. If a number is printed on vans, signs and your website, we start early and keep the old service running until everything has been tested.

It can help with complaints and training, but recordings are personal data. Callers must be told, the purpose must be documented, and access and deletion periods must be controlled. We set up both the technology and the paperwork, so you can explain your approach to Datatilsynet.

With Teams calling, the switchboard lives in the cloud rather than in the office. Calls can still be answered on mobiles over mobile data, and queues can divert automatically to mobile numbers. The backup connection keeps the office working until the fibre is restored.

Related services

View the whole area

Service Network audit Measuring load, weak spots and wireless coverage Service Network monitoring Continuous oversight of links, firewalls and switches

Move your phones to the cloud

Describe your office, headcount and how telephony works today. We will propose a solution and send you a price.

Email
office@apply.dk

Coverage
All of Denmark, delivered remotely

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