Contact

We serve companies all over Denmark remotely, so you can reach us by email, through the form or on Teams whether you are based in Esbjerg or on Bornholm. Each kind of request has its own inbox, which keeps the critical from getting lost among the everyday.

15 min

Premium response time

24/7

on-call for Premium and 24/7 support

8-17

open Monday to Friday

5 days

for a free IT review

Pick the right inbox

Each kind of request has an address of its own, so a support ticket never queues behind a quote and an invoice query never waits behind a press request.

Send an enquiry

General enquiries

For anything that does not obviously belong elsewhere. Read on weekdays from 08:00 to 17:00 and passed to the colleague who handles it.

office@apply.dk

Sales and quotes

Choosing a service level, estimating a project and a written proposal you can take to your next management meeting.

sales@apply.dk

Larger companies

Roughly 50 workstations and up, several sites, or specific demands on response times and reporting.

b2b@apply.dk

Existing agreements

For current clients: changes to the scope, renewals, add-ons and new users.

corp@apply.dk

Technical help

One-off tasks, faults and questions about software and setup. Private users and companies without a contract welcome.

support@apply.dk

Service desk

For clients on a support agreement. Every email becomes a ticket with a reference, priority and deadline.

helpme@apply.dk

Partners

Joint projects, subcontracting and commission for clients you refer to us.

partner@apply.dk

Finance and invoices

Invoices, EAN numbers, payments, statements and master data when you set us up as a supplier.

finance@apply.dk

Tenders

Tender documents, price requests from the public sector and paperwork for bids.

tender@apply.dk

Press

Comments, interviews, quote approval and use of our logo.

pr@apply.dk

Meetings on Teams

Prefer to talk it through? Suggest a few times by email and we send a Teams invitation the same day.

Book a meeting

On-call for outages

Clients on Premium or 24/7 support receive access to the on-call line with their agreement. It is not published, so it stays free for genuine emergencies.

See the service levels

Not sure which address to use? Email office@apply.dk. We move your message to the right inbox, so you never have to write twice.

Based in Copenhagen, working nationwide

Apply works out of Copenhagen. There is no reception for visitors, because all our work and meetings happen online.

01 Apply, Copenhagen Our base, not a visiting address 02 Meetings on Teams Request a meeting and we send the invitation the same day 03 All of Denmark Aarhus, Odense, Aalborg, Kolding or several sites at once 04 Physical tasks Handled by your own staff or local installer with our guidance

Company details

For contracts, invoices and supplier onboarding. If you need them signed and in one document, email finance@apply.dk.

Payment options

Legal name Apply LLP Limited liability partnership under the law of Kazakhstan, the company behind Apply and apply.dk

Director Andrey Vasin General director, signs on behalf of the company under its charter

Registered address Bukhar Zhyrau Boulevard 62B, 050057 Almaty, Kazakhstan The registered seat. Meetings with Danish clients take place on Teams

BIN 220540005599 Business identification number, the local counterpart of a CVR number

Activity codes 63111, 47910 Data processing and hosting, plus trade over the internet

Bank JSC Kaspi Bank Beneficiary bank for transfers from Denmark and abroad

SWIFT/BIC CASPKZKA International bank code

IBAN KZ22722S000015813162 Account for paying invoices, always with the invoice number as reference

Adding us as a new supplier? Email finance@apply.dk and we send every detail in a single document the same working day, so you do not have to chase them one by one.

Opening hours and response times

Your SLA sets out the response times. With Premium or 24/7 support an engineer is on duty around the clock, weekends and bank holidays included.

Pricing and service levels

Email and form

Monday to Friday, 08:00-17:00. New enquiries get an answer the same working day.

Tickets on Basis

Response within 4 hours. Counted within opening hours from the moment the ticket is logged.

Tickets on Standard

Response within 1 hour. By email or the client portal, which accepts tickets day and night.

Premium and on-call

Response within 15 minutes. All year, night-time included, for critical outages.

When something is on fire, use the on-call line. An email to office@apply.dk at 11 pm is read the next morning. On Premium or 24/7 support, your agreement tells you how to reach the on-call line, and it alerts the duty engineer straight away, even at night.

Frequently asked questions

We have no visiting address in Copenhagen and hold no client meetings at an office. Every meeting takes place on Teams, which saves you the journey. Email office@apply.dk and we will find a slot.

Use the client portal, or email helpme@apply.dk. The ticket receives its reference, priority and deadline immediately and goes straight to the service desk.

Whenever a whole department or a business-critical system comes to a halt: Microsoft 365 is unreachable, the network is down, a server stops responding or ransomware is suspected. Clients on Premium or 24/7 support use the on-call line from their agreement, and the duty engineer takes over.

Yes, and just as quickly as in the capital, since everything is done remotely. Our clients stretch from Southern Jutland to North Jutland. When something physical is needed, we walk your own employee or local installer through it step by step.

As OIOUBL e-invoices through NemHandel, sent to your EAN number. Give us the EAN and any purchase order number when the contract is signed, or send them to finance@apply.dk.

Write to us

Describe the task or question and we will get back to you the same working day. If something has stopped working altogether, say so in the first line and an engineer picks it up first.

Email
office@apply.dk

Coverage
All of Denmark, delivered remotely

I agree that Apply may handle my details as set out in the privacy policy