Operations and support
A helpdesk for your staff, remote assistance on Windows and Mac, monitoring and a contract whose response times are spelled out in writing.
We keep IT running, secure and evolving for Danish businesses from Copenhagen to Aalborg, and every bit of it happens over an encrypted connection. No service vans, no mileage charges, no waiting for someone to turn up. The relationship rests on a written agreement with guaranteed response times.
Plenty of clients begin with user support and later hand us backup, security or their webshop too. That spares them from briefing yet another supplier on how everything is set up.
A helpdesk for your staff, remote assistance on Windows and Mac, monitoring and a contract whose response times are spelled out in writing.
Microsoft 365, Entra ID and Intune, servers in Danish and European data centres, network monitoring and backups that actually get restore-tested.
GDPR, NIS2 readiness, EDR and SOC monitoring, vulnerability scans and security awareness sessions for employees.
WordPress and Shopify sites, webshops taking MobilePay, links to e-conomic and Business Central, plus bespoke software.
Data warehousing, reporting, document processing and a safe rollout of AI tools with data kept inside the EU.
IT reviews, digital strategy, licensing guidance and live online sessions to upskill your people.
With nobody driving across Zealand or Jutland, the hours go into the actual fix. Engineers connect through secured remote access protected by MFA, and every session is logged and written up.
Emails, portal requests and Teams messages all land in one ticketing system. Each ticket is numbered, prioritised and given a deadline.
You have a dedicated engineer and an account manager. Your setup is fully documented, so a colleague can step in during holidays or illness.
If a cable must be swapped or a drive pulled, your caretaker, a staff member or your usual electrician does it while our engineer talks them through each step.
Every month you see tickets, response times and system health; every quarter you receive a short list of recommended improvements.
42 specialists whose experience goes back to 2012. First-line colleagues resolve the routine tickets, while tricky cases go straight to whoever knows that field best.
Apply always works on written terms. We are happy to send draft agreements together with our proposal so your legal adviser has time to review them.
Shaped around your needs. Sets out scope, price, notice period and each party's liability.
Response times that count. 15 minutes on Premium, 1 hour on Standard and 4 hours on Basis, with the remedy for a missed target written into the contract.
As GDPR Article 28 requires. Lists the personal data we process for you, where it is stored and which sub-processors are involved.
Signed before we first log in. Covers trade secrets, credentials and anything we come across inside your systems.
Issued monthly. Public sector clients receive OIOUBL e-invoices through NemHandel, addressed to their EAN number.
It all begins with a free IT review. Over five working days we remotely map your users, servers, licences, backups and security settings. You get a report ranking the biggest risks with a plan of action, and it stays yours whether or not you hire us afterwards.
Most IT work today is software, cloud and configuration, and remote handling makes it quicker. The occasional physical step, such as plugging in a replacement router or changing a drive, is done by a colleague or your local installer while our engineer guides them by phone or Teams.
An employee brings one person's knowledge and hours. With us you gain a team of different specialisms, proven processes and cover during holidays. Many clients mix the two: the in-house IT lead owns business applications, and we run operations, security and on-call duty.
Usually firms with 5 to 250 employees: clinics, online retailers, manufacturers, logistics operators and public institutions. Smaller firms often go for Basis, while larger multi-site organisations get a dedicated team.
We hand over documentation, access and admin accounts and hold a handover meeting with your new supplier. The steps are written into the contract at no extra charge.
Certainly. A Microsoft 365 migration, a new website or a security review can be bought as a fixed-price project or by the hour at DKK 895 excl. VAT. If it goes well, you can switch to an ongoing contract whenever it suits you.
We carry out a free five-day IT review and point out where to begin. Expect a reply on the same working day.
Thank you for getting in touch
One of our consultants already has it. Expect a reply within the working day; anything urgent goes straight to an engineer.
That city is not on our list. Check the spelling or pick the nearest larger town.