Solution · By company size

Mid-sized businesses

Somewhere between 20 and 80 employees, IT stops being a side job. An ERP such as Business Central or Uniconta arrives, a file server or specialist application ends up on a virtual machine, and management starts asking what a morning without systems really costs. "We will get to it when we can" no longer works. You need committed response times, monitored operations and backups that someone has genuinely tried to restore.

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DKK 8,900

per month, excl. VAT

20-80

employees

1 hour

response on Standard

24/7

available as an add-on

What we take over

Beyond users and their laptops, it is now servers, identities and data that decide whether the business keeps going on a busy Monday.

Talk to us about your setup

Servers and VMs

Windows Server and Linux, whether in your comms room, a data centre or Azure. Patches go in during agreed maintenance windows and every change is logged.

Identities and permissions

We tidy up Active Directory and Entra ID so rights follow roles. A new starter has everything on day one; a leaver loses access the same afternoon.

Backups we actually restore

Servers, Microsoft 365 and ERP data are copied on a fixed schedule with one copy kept off-site. Each month we restore a chosen system and record how long it took.

Network and connectivity

Switches, firewall and Wi-Fi are configured and watched remotely, the network is split into segments, and a 5G fallback line takes over when the fibre drops.

Committed response

On Standard we respond within an hour during opening hours, Monday to Friday 8-17. If you run shifts or a round-the-clock webshop, we add 24/7 support on top.

Monthly report

Every month our ticketing system produces a report: ticket volume, response targets met, patch and backup status, and the risks we can see coming.

In-house team, us, or both

At this size the choice is seldom all or nothing. These are the three set-ups we meet most often, pros and cons included.

Model 1

Staff only

One or two IT people handle everything from printers to the firewall.

Knows the organisation

Understands who uses what, and why

Exposed to holidays and illness

Niche topics like security fall behind

Questions and answers

No, and it would not suit us either. Your colleague knows the business and the people better than any supplier. We take the repetitive work, the monitoring and specialist areas like firewalls, Intune and security off their plate, so they can focus on improvements and finally take a proper holiday.

It starts with a free IT review, completed within five working days. The first month is then spent mapping servers, services, dependencies and accounts, and writing it all down. That documentation belongs to you, even if we part ways one day.

That depends on what runs overnight. Ransomware likes Friday evenings, and a disk that dies on Saturday makes for a hectic Monday. With 24/7 support the problem is already being handled when your staff arrive. If nothing runs outside office hours, Standard on its own is often enough.

The monthly report is pulled straight from our ticketing system. It lists every request with its priority, response time and resolution time, including the ones we missed. The figures are generated automatically, so nobody can polish them before a review meeting.

Services behind this solution

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Area 01 Service desk A single entry point for every request Area 03 Server administration Servers, patching and virtual machines Area 07 Backup setup Backups that are test-restored monthly Area 02 Support levels and SLA Response times written into the contract

Let us price your setup

Tell us your headcount, how many servers you run and what is on them. We review the environment and send a price with a concrete task list.

Email
office@apply.dk

Coverage
All of Denmark, delivered remotely

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