Operations and support
A service desk for staff, Microsoft 365, Intune-managed laptops, servers and networks. Every ticket is logged and answered within the agreed response time.
A private company can settle for IT that works. A public institution must also be able to prove it meets NIS2, the GDPR and the Danish web accessibility act, and that citizens' information is handled by the rules. This package brings operations, security and documentation together for municipal units, regions, state agencies and self-governing institutions, delivered entirely through remote access.
Five elements. Two keep day-to-day operations running, three address the obligations a public body has to evidence to management, auditors and supervisors.
A service desk for staff, Microsoft 365, Intune-managed laptops, servers and networks. Every ticket is logged and answered within the agreed response time.
Risk assessment, security policies following ISO 27001 principles, logging, MFA and an incident reporting routine that fits NIS2.
Records of processing, a DPA with every supplier, role-based access to casework and a clear plan for breaches that must be reported within 72 hours.
A website and self-service that meet WCAG 2.1 AA, an accessibility statement kept up to date and hosting with data inside the EU.
A monthly report on tickets, updates and security events, plus documentation that your auditors and management can use as it stands.
The most important work happens before we take over operations. A thorough review makes the solution fit the institution rather than the reverse.
We map devices, licences, servers, suppliers and security posture, and flag what ought to be fixed first.
You receive a write-up of the package with service levels, division of responsibilities and price, ready to support your decision or the material for a tender.
Access rights, documentation and open tickets are taken over from the previous supplier to a plan, so staff barely notice the switch.
Ongoing operations, quarterly status meetings and an annual calendar of NIS2 and GDPR checks. Invoices go electronically to your EAN number.
Joined-up requirements cost less than requirements tackled one by one. The same logging serves both NIS2 and the GDPR, and the same access control in Entra ID underpins both. When a single team owns operations and documentation, the institution no longer has to coordinate three separate suppliers.
That depends on the type of institution and what it does. Some public authorities and bodies in critical sectors fall directly in scope, and many others face equivalent demands from their parent administration or partners. We help clarify your status and build the solution so it holds up whether you are covered now or only later.
Yes. Support, updates, security and documentation are handled over secure remote access. New laptops are prepared automatically through Intune, so the employee simply signs in. If physical hands are needed, for instance to plug in equipment, your caretaker or local supplier does it following our instructions.
We test the website and self-service against WCAG 2.1 AA, fix the issues or document them, and help keep the statement current as content changes. PDF documents and forms are usually where most findings turn up.
Yes, and it often makes the most sense. One standard configuration, a shared security policy and a single consolidated report across units make both operations and the next purchasing round simpler.
We invoice electronically in OIOUBL format through NemHandel to the EAN number you provide, on the payment terms set out in the agreement. We only ask for payment in advance if your purchasing conditions call for it.
Tell us what kind of institution you are, how many staff you have and what matters most right now. We will come back with a concrete proposal.
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