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For private individuals

Computer trouble, fixed from afar

Send us a message and one of our technicians connects to your PC or Mac through an encrypted link while you watch every click. These are the same people who look after IT for Danish companies. You hear the price up front, and we explain what we are doing as we go.

Book a remote session Prices
DKK 495
starting price per session, incl. VAT
100 %
online, we never come to your door
Mon-Fri
08:00 to 17:00
42
specialists on the team

Typical jobs we sort out

Most everyday headaches live in software and settings, which means they can be solved over the internet. When something genuinely needs a screwdriver, we tell you straight and explain what to ask a local repair shop for.

Describe your issue

A painfully slow machine

We trim start-up programs, remove software you never use, check the drive and pending updates, then tell you honestly whether an upgrade is worth the money. More on PC tune-up and malware removal.

Malware, pop-ups and scareware

Harmful programs and dodgy browser add-ons get cleared out, and sensible protection goes in so the same mess does not reappear a few weeks later.

Email and Outlook

Messages that vanish, a mailbox bursting at the seams, adding an account to your phone, or Outlook refusing to open. We repair the set-up and show you how to keep things tidy yourself.

Printers and scanners

Drivers installed, the printer joined to your wireless network, and scan-to-email or scan-to-folder working. You switch it on and load the paper; we handle the rest during the session.

Router and Wi-Fi

We walk you through the router menus: a fresh Wi-Fi password, a separate guest network, a firmware update and tips on placement for better coverage around the house.

Backing up photos and files

Family pictures deserve more than one home. We configure an automatic copy to an external drive or a cloud service and run a test restore so you know it actually works.

A new computer, set up properly

We move files and programs across, switch on two-step verification for your accounts and teach you whatever you would like to master. Often an hour of one-to-one training is all the confidence boost you need.

What it costs

You know the figure before we change anything. If the job turns out bigger than expected, we pause and ask before carrying on.

Quick fix session

from DKK 495/session

For one clearly defined problem: a printer, a mail account, an app that misbehaves. Incl. VAT.

Book a session
Most popular

Clean-up and protection

DKK 1,095/hour

Slow PC, malware, backup set-up or moving to a new computer. We agree a time budget in advance. Incl. VAT.

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Learn it yourself

DKK 1,095/hour

A personal online walkthrough of whatever you want to get better at: Outlook, photos, staying safe or a new phone. Incl. VAT.

Plan a lesson

There are no home visits. Every job is done over a remote connection. If a new part or a hardware repair is required, we spell out exactly what to request in the shop, so you avoid paying for things you do not need.

How a remote session works

Most problems are solved on the day you get in touch. All you need is a computer that switches on and can reach the internet.

01

Get in touch

Use the form or email office@apply.dk. Tell us briefly what is wrong and which computer you own.

02

Let us in

We send a link to a small support app. You read out a one-time code, and the connection only works while you are present.

03

Agree the price

The technician looks at the fault and quotes for the fix. It is your call whether we go ahead.

04

Job done

You can follow along on screen throughout. Afterwards we disconnect and email you a short summary of the work.

Frequently asked questions

Yes. The link is encrypted, and it only opens when you start it and share the code. You can cut it off whenever you like, and we keep no access afterwards. We will never ask for your MitID, card details or online banking passwords.

Then we cannot connect to it. Get in touch anyway: on a video call from your mobile or tablet we can often talk you through getting it running, and if not, we explain what a local repairer should look at.

If pictures were deleted by mistake or sit in a synced folder, there is a good chance we can bring them back. A physically damaged drive has to go to a data recovery lab, and we help you pick one. The best cure, of course, is a backup made before anything goes wrong.

By MobilePay or card once the session is over, and the invoice arrives by email. The payment page has the details.

Looking for IT support for a company?

Businesses get fixed agreements with guaranteed response times, monitoring and a named contact person.

Business plans

Book a remote session

Tell us in a sentence or two what is bothering you and how to reach you. We call back during opening hours and find a time that suits.

Coverage
All of Denmark, delivered remotely

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