Plan selection
Driven by active seats and required functions, without speculative spare capacity.
Each Bitrix24 tier varies by seats as well as functionality, and plenty of that functionality will never matter to your business. We recommend from real day-to-day usage and ensure the account and its rights are held in your name.
Start by deciding the hosting model: the vendor's cloud, or self-hosting on a machine in an EU data centre. Cost and data location both follow from that choice.
Driven by active seats and required functions, without speculative spare capacity.
Cloud is cheapest and simplest. On-premise is relevant when data must sit on a server you control yourselves.
Everything is licensed to your organisation, and finance receives an invoice made out to your CVR number.
Expiry dates are tracked, and you hear from us weeks ahead rather than too late.
Moving up when headcount rises, or down when the original tier proves oversized.
Switching between cloud and self-hosted in either direction, keeping your data and history intact.
Buying and activating is a matter of a day or two. Switching hosting model needs at least a week.
Headcount, actual usage and anything planned within twelve months.
One named tier, explained, set against the neighbouring tiers.
Purchase, activation and an invoice for the bookkeeper.
Renewal is flagged early so nobody gets locked out.
The account must be in your company's name, not the integrator's. A Bitrix24 account created under a supplier's user stays with that supplier if the relationship ends, along with your entire history of customers, deals and correspondence. Verify ownership up front, never when a disagreement has already started.
In the cloud, the account falls back to the free plan: a number of features close and access to some data is limited. A self-hosted install continues but no longer gets patches, gradually turning into a security liability that is also hard to defend from a GDPR standpoint.
Plans come in tiers by user count, so the task is picking the right tier. Reviewing roles regularly shows that occasional users, logging on monthly, might manage without a full seat. We see that kind of overspend regularly.
The person whose login holds the account. That must be one of your own employees, never an external partner or a former IT manager. Ownership can be transferred, but getting it right from the start is far easier.
That depends on the region the account was created in, and it should be checked before you load personal data. If you have strict data location requirements, on-premise on a server in an EU data centre puts data location entirely in your hands.
Share your user count and requirements. We suggest a tier that avoids waste and license it in your organisation's name.
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