What the service covers

Start by deciding the hosting model: the vendor's cloud, or self-hosting on a machine in an EU data centre. Cost and data location both follow from that choice.

Talk it through with us

Plan selection

Driven by active seats and required functions, without speculative spare capacity.

Cloud or on-premise

Cloud is cheapest and simplest. On-premise is relevant when data must sit on a server you control yourselves.

Purchase and paperwork

Everything is licensed to your organisation, and finance receives an invoice made out to your CVR number.

Renewal

Expiry dates are tracked, and you hear from us weeks ahead rather than too late.

Changing plan

Moving up when headcount rises, or down when the original tier proves oversized.

Migration

Switching between cloud and self-hosted in either direction, keeping your data and history intact.

How we deliver it

Buying and activating is a matter of a day or two. Switching hosting model needs at least a week.

01

Needs

Headcount, actual usage and anything planned within twelve months.

02

Recommendation

One named tier, explained, set against the neighbouring tiers.

03

Activation

Purchase, activation and an invoice for the bookkeeper.

04

Follow-up

Renewal is flagged early so nobody gets locked out.

The account must be in your company's name, not the integrator's. A Bitrix24 account created under a supplier's user stays with that supplier if the relationship ends, along with your entire history of customers, deals and correspondence. Verify ownership up front, never when a disagreement has already started.

Common questions

In the cloud, the account falls back to the free plan: a number of features close and access to some data is limited. A self-hosted install continues but no longer gets patches, gradually turning into a security liability that is also hard to defend from a GDPR standpoint.

Plans come in tiers by user count, so the task is picking the right tier. Reviewing roles regularly shows that occasional users, logging on monthly, might manage without a full seat. We see that kind of overspend regularly.

The person whose login holds the account. That must be one of your own employees, never an external partner or a former IT manager. Ownership can be transferred, but getting it right from the start is far easier.

That depends on the region the account was created in, and it should be checked before you load personal data. If you have strict data location requirements, on-premise on a server in an EU data centre puts data location entirely in your hands.

Find the right Bitrix24 plan

Share your user count and requirements. We suggest a tier that avoids waste and license it in your organisation's name.

Coverage
All of Denmark, delivered remotely

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